Privacy Policy
Last updated: [Insert Date]
At Basma, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Name, email address, phone number
- Shipping and billing address
- Payment information (processed securely by our payment provider — we do not store card details)
- Order history and preferences
- Browser and device information (IP address, browser type, pages visited) via cookies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order, shipping updates, and customer support
- Improve our website, products, and customer experience
- Send promotional offers and updates (only if you opt in)
- Prevent fraud and ensure the security of our platform
3. Cookies
Our website uses cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You can disable cookies through your browser settings, but this may affect certain site features.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data only with:
- Shipping and delivery partners, to fulfill your order
- Payment processors, to securely complete transactions
- Service providers who help us operate our website (e.g. hosting, analytics)
- Legal authorities, if required by law
5. Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal obligations
- Opt out of marketing communications at any time
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites.
8. Children’s Privacy
Our services are not directed at children under 13, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: [Insert Email]
- Phone / WhatsApp: [Insert Number]